We are having CNY break from 6/2 - 16/2. Any order made during the period will be sent on 17/2. Sorry for any inconvenience caused.
Any return received with missing items or without original packaging will not be credited.
Once we receive your return package, your refund will be processed within 10 business days, excluding shipping fees. Please allow another 2 to 4 business days for the credit to post to your credit card account, and an additional 1 to 2 billing cycles for the credit to appear on your billing statement as each bank's processing time varies.
Before accepting the parcel from courier services, please ensure that the parcel is in good condition. If parcels are not proper condition such as open seal etc, do call us on the spot or buyers can ask them to return the goods to us.
Once the items are received, please kindly check the items. If they are not in a good condition, please contact us and send us a picture as proof immediately. We shall investigate as to whether the damage is due to our side or the courier services.
We shall not be liable for anything happened during the delivery such as item lost or damaged due to the negligence of the courier services. However we shall do our best to deal with the courier services on behalf of our customers.
In case the damage is due to our side or the goods delivered is different from the order, we shall provide full refund (of the goods actually ordered).
Effective 1st April 2015, all goods and services may be subjected to GST 6% upon checkout.
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