We advise our customers to inspect the furniture carefully for damages before sign the delivery order. Though rare, there is a possibility of manufacturing defects or even furniture being damaged during transportation. Should you detect any damage or defect e.g knocks, dent or cracks, inform us immediately at 018-2011768 or email to firstname.lastname@example.org.
In rare cases where product have minor scratches and dents, we will be touched up, repaired or replaced.
Clearance Items/1 SET OFFER
There will be strictly no returns, refunds, exchanges or warranties for items which are under clearance or '1 SET OFFER', unless otherwise stated. The product descriptions of clearance items and '1 SET OFFER's will clearly state their defects (if any). A compulsory, non-refundable delivery charge of RM80 is applicable should you reject or cancel the order of a clearance item or '1 SET OFFER' upon delivery.
Free delivery on qualifying orders is only applicable to specific states which can be choose from product page and shown RM0 to specific state . Additional delivery charges may be incurred at the discretion of MF DESIGN FURNITURE should the deliveries be chosen to occur outside of our normal operating hours.
In the event that the goods cannot be delivered on your preferred delivery date and/or time-slot due to reasons such as lack of stock from suppliers or scheduling difficulties, you will be notified the soonest possible. MF DESIGN FURNITURE reserves the right to amend the delivery timings or to substitute the original item to a similar product of higher or equal value should such circumstances arise.
For all of our delivery service, your delivery location must be accessible via elevator (i.e. on the same storey as lift landing) or must be on the same floor as the goods loading/unloading area. If the delivery crew is unable to send furniture to your location via the elevator at the point of delivery (eg. Furniture is unable to fit into elevator, elevator unservicable upon delivery crew's arrival, refusal of elevator access by building management etc) we will assess (at our own discretion) the feasibility of the furniture being carried up via the staircase in a non-hazardous manner. If the process is deemed hazardous, (e.g furniture or infrastructure prone to damage on narrow stairway, obstruction of passageway), In the event that delivery is deemed unfeasible, MF DESIGN FURNITURE reserves the right to cancel the delivery. Upon cancellation, a refund of any of your prior payments for that delivery will be made by cheque within two weeks from the initial delivery date.
Should delivery via staircase be deemed safe, additional charges per item will be as follows: First non lift-accessible storey free of charge (e.g. staircase delivery from ground floor to level two is free) + RM20 per item transported to a subsequent non lift-accessible storey (i.e. staircase delivery of a wardrobe and a kettle to the 4th non-lift accessible storey (e.g. Level 5 of a shophouse etc) will cost an additional RM120 . [(1 X 2 X 0) + (3 X 2 X RM20 ) = RM120 ].
Delivery Dates and Timing
The delivery time frame that you select online is only tentative. We request for your preference in delivery time frame to plan the delivery route, so the goods can be delivered at your convenience as a value-added service. You will be informed of the estimated delivery time frame the day before the scheduled delivery if we are unable to keep to your preferred time frame. If you do not receive any phone calls from us, it means that the delivery is scheduled to happen within your preferred time frame.
You will be contacted again an hour before delivery by the delivery team to confirm your presence at the delivery location and to notify you of our impending arrival. While the delivery team will try its utmost to deliver within the selected time frame, there are many external factors which can cause delays. Furniture is large and heavy and the delivery team may face difficulties in moving goods up narrow stairways. Traffic, vehicle and weather conditions will also affect the delivery time, as we want you to receive your order in the best condition possible. Customers who are not present upon our arrival also cause delays that can stretch for hours and hold up all the following deliveries.
We earnestly urge all to be present during the stipulated delivery time to be considerate to all other customers and seek your understanding when it comes to delivery timings.
MF DESIGN FURNITURE reserves the right to change the delivery date and time should any unforeseen circumstances arise in the midst of delivery. While we endeavour to adhere to scheduled delivery timings and warrant to act within our means to notify you the soonest possible of any delays or difficulties, you acknowledge that you will, at no point in time, hold MF DESIGN FURNITURE liable for any inconvenience, losses, damages, injury, charges, expenses and/or deaths that may arise from any delayed, postponed, incomplete or unfulfilled deliveries, to the extent permitted by Law.
Delivery Of Multiple Items
Most of our products are delivered directly from the manufacturers' factories to reduce our overheads, so that we may pass on these cash savings to you with lower prices. If you have ordered more than one item, you may receive the items separately, and at different delivery times, though in most cases, we will arrange for all the items to be delivered in one truck. Should the items be delivered separately, you will be informed in advance.
Changing of Delivery Dates
Limitation of Liability
MF DESIGN FURNITURE shall not be liable for any loss of income, loss of profits, loss of contracts, loss of data or for any indirect or consequential loss or damage of any kind howsoever arising and excludes any liability from us for any personal injury or death caused by our negligence, to the extent permitted by Law.
Effective 1st April 2015, all goods and services may be subjected to GST 6% upon checkout.
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