Founded by 2 person whom their initials start with A and K. Each of them executes their own artistry to develop GenToys, which includes Business Know-How and Marketing Proficiency.
GenToys is an Online Toys Portal which provides a wide variety of Action Figures, Building Blocks, Tower Builders, Nano Blocks, and more.
Since the Founding of GenToys in August 2015, our mission is to be the Top Leading Toys Industry within Malaysia. To topple against various domestic adversary, we strive to provide exceptional service to our customers.
Products: Toys, Plastic Models, Block Builders, Figurines
Brands: SY, Enlighten, Bela, Lele, Decool
7 days return or exchange policy
If you are NOT 100% satisfied with your purchase for any reason, we will gladly accept returns of packages within 7 days of the order date and issue a full refund.
All we ask is that the product is...
• not use
• in the same condition you received it
• in the original box and / or packaging
We value your shopping experience on top of everything else, that's why we also accept exchange (for item of equal or lesser value) if the item does not live up to your expectation or any other reasons beyond our wildest imagination.
However, this does not apply to the sale or clearance items in which we already mentioned no refund nor return will not be entitled for this. Also, we cannot extend this return policy to resellers of our product.
Return or exchange procedures
Please request for return or exchange by emailing us at email@example.com within 7 days from the day order is received. You have to include the following details in the email:
• Order no:
• Contact no:
• Product to return or exchange:
• Reason for return or exchange (so that we can improve!):
Once we received your request for return or exchange, we shall contact you within 3 business days for further instructions. To exchange item, please let us know the item you like to have in exchanged.
In most cases, you will need to bear the shipping charges for returning the item to us. However, if we send the wrong or defective items to you, we will bear all the cost of return shipping (as long as you use a standard shipping method) and we will make sure we send the correct items to you, ALL at our expense.
Once your return is received and inspected by us (usually within 72 hours of receipt), your refund will be processed and we will contact you to arrange the refund.
Just don't forget that before you ship anything back to us, please email firstname.lastname@example.org or you can live chat with our customer services first so that we can provide you with complete return instructions.
Local / Malaysia Shipping
GenToys offers Free Pos Laju Shipping for order above RM500 within Malaysia!
Shipping fee are charge based on flat rate basis (unless stated as free shipping in listing page). Combined shipping allowed for all items in Gentoys.my
West Malaysia - RM 8.00 | Sabah & Sarawak - RM 13.00 | Labuan - RM 15.00
For in stock item, we will ship out within 1-2 business days once payment is confirmed. Courier company (PosLaju) normally take 1-3 working days to make delivery to the address (West Malaysia) and 3-5 working days to East Malaysia.
GenToys will inform customer with courier tracking number once parcel is shipped. Please contact GenToys (email@example.com) if you did not receive your parcel within 3 working days after shipped. GenToys is not responsible for any unclaimed parcel. GenToys is not responsible for customer's loss or damages due to the result of late delivery / unable to deliver / cancellation of an order. In some cases there might be longer delay in delivering a stock. Please contact us if you did not get your order within 2 weeks of placing your order.
While GenToys has tried the best effort in ensuring the stock status accuracy online, we cannot guarantee 100% accuracy of the stock status shown. Please call us at firstname.lastname@example.org to check the stock status with our staff.
GenToys will update shipment tracking number into logon systeml once an order is shipped.
RM 69.00 29%
RM 109.00 17%
RM 79.90 21%
RM 58.00 14%
Effective 1st April 2015, all goods and services may be subjected to GST 6% upon checkout.
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