Over the years, with a burgeoning population, Malaysia’s baby apparel and accessory market/industry have grown significantly as well as the market new players. The market became very competitive. FIFFY is the homegrown brands, has rapidly secured a comfortable niche in Malaysian market. This family-owned business has executed simple, but a strategic move to attain leadership in manufacturing and distributing baby products in Malaysia. An obvious testimony to this quick climb to the top was when FIFFY secured the number one spot as the top selling baby apparel range in one of Malaysia’s most prominent hypermarket chains; with over 600 outlets and counters. FIFFY products also widely retailed in department stores and baby centers, and today FIFFY products are available throughout nationwide and retains the comfortable rank of the top 3 best-selling baby products in Malaysia.
The FIFFY brand was established as a home-based business under the solid management of Teo & Lee Garment Manufacturing Sdn Bhd, solely manufacturing baby apparel for the Malaysian market. The founder, Mr. Lee Kiam Heng’s passion and entrepreneurship skills were the catalyst that allowed FIFFY to expend from small home business to securing major retail spots in many supermarkets and shopping malls. The growth of FIFFY is also greatly attributed to the partnership with Mr. Teo Ek Tian, a partnership that began with the conception of the company. He was instrumental in the setting up of FIFFY and was the person responsible for contributing ideas and advising on the intricacies of the baby wear manufacturing business. FIFFY attributes its growth and continued success to this visionary partner.
In 1988, the company sets up a marketing arm company FIFFY SDN.BHD. (Formerly known as Ekspres T. H. Sdn Bhd,) mainly to facilitate a more hands-on approach to market and retail of FIFFY range products. This enables the Teo & Lee Garment Manufacturing to focus on manufacturing aspects and FIFFY SDN.BHD. (Formerly known as Ekspres T. H. Sdn Bhd) concentrates continued growth in the country and the region.
FIFFY had increased market dominance inspired it to set up its own exclusive retailing boutiques, specifically selling the whole range of FIFFY products. Today, there are 16 FIFFY boutiques, each strategically chosen to cater to the loyal consumers in Malaysia.
FIFFY’s product range is wide and varied, creative and practical. It includes baby suits, hats, socks, diaper pants, feeding bottles and accessories, bowl sets, breast pumps, nursing pads, toiletries, wet wipes, baby baths and shampoos, play mats, soft toys, warmers, nursing bags and baby bedding such as mattresses, blankets, cradles and mosquito nets.
FIFFY also adopts various promotional activities in Malaysia to accentuate its range of offerings. Other than conventional advertising in the major newspapers and magazines, FIFFY conducts high profile in-house promotion at all its major retail outlets, in particular the major baby centers and departmental stores. All this advertising and promotional campaigns have successfully positioned FIFFY as an affordable, trusted and a quality-conscious brand amongst the local consumers. Besides the broadcast and print media and point of sales materials, in store promotions at the major retailer centers also carried out to enhance product visibility and generate a sense of interest amongst the customers to purchase FIFFY products.
We are likewise going on to invest extensively in research and development to assure our products are safe, hygienic, comfortable and practical. FIFFY is always providing competitive price in the market without scarifying product’s quality. We care baby’s health and maternal bliss!
To be the leading manufacturer and distributor of baby products in this region and delivering value-added service to all customers.
FIFFY’s philosophy to develop a long term relationship with its customers by producing baby products that are safe, quality, practical and value for money without compromising on its quality.
Order – Cancellation, Return and Exchange Policy
1. Cancellation of Orders
All orders which have been confirmed, acceptance and delivered cannot be cancelled. However client may arrange for an exchange after order received provided fulfils and complies with our Return and Exchange policy.
2. Return and Exchange Policy
We regret that Returns and Refunds cannot be accepted. However we will readily accept any request to exchange that is within 7 days from the date of receiving your orders. The acceptance is subject to confirmation with us either by email or phone. The below guidelines apply:-
· Exchanges cannot be accepted on worn, soiled, altered, stained or washed merchandise.
· All merchandise’s labels and tags are intact.
· Order returned must in its original packing, unused, not damaged and in re-saleable condition together with the any associated accessories and documentation.
· Promotion, discounted and special priced merchandises are final sales and not entitle or eligible for exchange.
· All exchange merchandises will have to be sent to us at client’s own cost and risk. Clients will to bear the shipping cost when returning the goods.
· Delivery charges for the replacement exchange merchandises are to be borne by Clients.
· We will not hold responsible for loss or goods damaged on the way back for an exchange. Please pack your returned items properly and recommend returning via recorded delivery service provider. We reserve the right not to accept the return.
· We cannot accommodate replacement exchange merchandises of lower value. For replacement/exchange merchandises of high value, clients will have to make payment the difference before replacement/exchange delivered.
Our customer service personnel can be reached at below, Monday – Friday (9am – 5pm)
Office telephone : 012-7721813
Mobile phone : 016-6634721
Email : firstname.lastname@example.org
TERMS and CONDITIONS OF SALE
1. Order Acceptance
By creating and submitting an order, client represents and warrants that all personal information you have entered for the order is valid.
Client cannot cancel or change an order once it has been submitted and paid, except with respect to out of stockitems.
If an item client have ordered is not in stock after the order has been placed, client will receive an “Out of Stock” notification via email / phone (if an email address / phone no has been provided). We reserve the right to cancel orders for out of stock items at any time by giving email / phone text notice to client.
IMPORTANT: Please take down the “Order Ref. No.” for future reference
2. Order Processing
(A) Order Processing
We process most orders within 3 - 5 full working days if the items selected are in stock. If item ordered is out of stock, we will contact client for further instructions.
We will issue an email to notify client when client’s order has been shipped. The shipment’s tracking no will be provided as well for order tracking purpose.
All orders will be shipped via our designated carrier service provider. If you choose an express delivery service, an additional charge will be imposed at the time of your order.
All ship and delivery dates specified are estimates only and are subject to change. We do not guarantee delivery dates and we are not responsible for delays by the designated carrier.
Client are require to inspect your order upon arrival, report any problems/issues immediately (within 7 days) to us at email@example.com
All prices listed are subject to changes during promotion or events. As such, prices listed at the time of site publication are deemed to be correct, final and non-negotiable.
All prices listed on our web store are inclusive of 6% GST but DO NOT include shipping or handling charges, which shall be charged on all orders as applicable and will be indicated at the time of your order.
In the event the listed prices at an incorrect price due to typographical or other error in pricing, we reserve the right to refuse or cancel any orders placed for the products listed at the incorrect price whether or not the order has been confirmed or accepted and client’s payment received. We will issue a credit to client’s account in the amount of the incorrect price.
We try to be as accurate as possible in describing our merchandises. However, we do not guarantee that merchandise’s descriptions or others content in our web store are 100% accurate, complete, current, reliable or error-free.
All dimensions/measurements and colours in the product descriptions’ and photo are best approximate guides only.
(D) Payment Mode
All payment must be made via below method:-
1. Credit Card – Visa or Mastercard
Online credit card payment via iPay88
2. Internet Banking / ATM Transfer
Electronic transfer via PayPal or ATM transfer to below
AccountNo. : STANDARD CHARTERED BANK A/C # 668-1-0011874-5
Recipient: FIFFY Sdn Bhd
After bank in, please provide us the bank in slip and the order number email to firstname.lastname@example.org or text us at 012-7721813
Please take note we will NOT respond or acknowledge client’s email or text. However, when payment is received, you will be notified via email. All orders will be processed only upon confirmation of payment. All payment must be made within 24 hours from the ordering date, orders will not be reserved for payment after the duration mentioned.
(E) Shipment and Delivery Charges
Every product carries different shipping charges based on the weight and box dimensions. Therefore, charges will be shown in the final statement or invoice.
2. Delivery Charges
Weight and Rates
RM 5 (Combine Shipping Available)
RM 15.40 (Combine Shipping Available)
RM13.30 (Combine Shipping Available)
To be advised via email the actual rates of shipping
· Deliveries will be made via our designated carrier. If client select own prefer delivery service, an additional charge will be imposed at the time of your order.
· We reserve the right to change the delivery charges without prior notice.
· All taxes, duties and other fees, if any are to be borne by clients.
· We do not deliver to PO Boxes.
· Please take note that the delivery charges are based on per transaction per delivery.
Courier Service : EasyParcel (Skynet / Poslaju / Nationwide)
Delivery Lead Time : 3 days - 7 days
Average shipping between West Malaysia = RM 5 - RM 15
Average shipping to East Malaysia = RM 13 - RM 25
Any question please chat with our live customer servicer, or email to us
RM 82.50 10%
RM 51.60 30%
RM 45.90 20%
RM 59.90 20%
Effective 1st April 2015, all goods and services may be subjected to GST 6% upon checkout.
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