hi dear buyer,
please do fill up the correct home address or office address, the name, and phone number.
we are not responsible, if there is any incorrect information on address or the receiver name.
hope to understand. thank you.
All items are send out by Pos Laju.
We are currently shipping to whole Malaysia except P.O. Box address. Under normal circumstances, you will receive your item within 5 business days (excluding Sunday & public holiday) from the day you place your order and make payment.
Kindly contact us at firstname.lastname@example.org to check the status of your shipment if you do not receive your order after 7 business days. Otherwise, you may track your shipping status via Poslaju website.
* Please take note that if Poslaju returned the items to us due to unable to deliver to you (reasons: wrong address, not available when delivery, etcs), you will need to pay for the second time delivery arrangement.
Customers who wish to return or exchange any damaged item are responsible to ensure that it complies with our return policy. Any return request that falls outside of our stated policy will not be entertained.
You may return your items for any of the following reasons:
- The item(s) shipped to you is not what you ordered
Kindly email us at email@example.com within 7 days from the day item is received. You have to include the following details in the email:
Product to return or exchange:
Reason for return or exchange:
Photo (if damage):
Once we receive your request, we shall contact you within 5 business days for further instructions.
The items must be:
a) not used
b) in the same condition you received it
c) in the original box and / or packaging
Please note that for hygienic reasons, some items may not be acceptable for return or exchange.
In most cases, you will need to bear the shipping charges for returning the item to us.
We will conduct an evaluation within five (5) business days of receiving your returned items.
If your return is valid, we will process your refund or replacement and for refund cases, we will deduct any financial charges (payment gateway) as well as any fees incurred to us during the transaction before the full refund will be credited into your bank account.
Before you ship anything back to us, please email us at firstname.lastname@example.org
Effective 1st April 2015, all goods and services may be subjected to GST 6% upon checkout.
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