It may take about 3-5 working days for the goods to reach our customer (West Malaysia) and an extra 1-3 days delay (East Malaysia).
(Weekends and public holidays are not included)
Unforeseen delays may occur on the following factor:
1. Out of stock- We will inform beforehand and consult customer whether to refund the amount paid or replace the item with other item.
2. Supplier restock delays- We will inform customer to hold their order or to reclaim the paid amount.
3. Uncontrollable situation- Delay due to National Holidays/Public Holidays.
4. Return note (wrong colour/size/etc)- We will need to stock back to supplier for replacement with delays.
5. Multiple items in a single order- Some items are from different sources which take longer period to complete the order.
Hence in the normal condition, the total period of the shipment will take about 10 working days.
INTERNATIONAL SHIPMENT TERMS
We offer only air freight to ship the product from Malaysia to worldwide. It would take about 14-30 working days to deliver from Malaysia via plane.
The dates indicated are always SUBJECT TO CHANGE for reasons that are beyond our control. Delay may occur to this process due to weather and customs clearance.
For items damaged or missing during the international shipment, we will by default either pay 3 times of the shipping cost or fifty percent of the product purchased cost, whichever is lower. However, this is unlikely and very rare to happen.
TAX AND CUSTOM TERMS
XTEAM Online Mart will handle the parcels with according to Malaysia’s custom regulation and to assure that the goods to be clear from custom. However, we are not responsible for the clearance in buyer home country (Oversea). If the shipment is held up by custom in Malaysia, customer may need to pay extra taxes to reclaim the parcel.
Sensitive items have a greater risk to be taxed by custom. Please read “sensitive item” to understand the terms.
A parcel weighing over 10kg, is likely to be seized by custom and will require pay of tax duties. In this event, we may split the said parcel into 2 parcels.
A parcel with high quantities of identical items may also have issues with custom on the fact that the said parcel is for commercial purposes instead of personal. However, if you intend to purchase in such a manner, please contact our support which we will duly arrange for a proper manner for such purchase.
Effective 1st April 2015, all goods and services may be subjected to GST 6% upon checkout.
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