14 days return or exchange policy
If you are NOT satisfied with your purchase for any reason, we will gladly accept returns of packages within 14 days of the order date and issue a full refund.
All we ask is that the product is...
- not used
- in the same condition you received it
- in the original box and / or packaging
We value your shopping experience on top of everything else, that's why we also accept exchange (for item of equal or lesser value) if the item does not live up to your expectation or any other reasons beyond our wildest imagination.
However, this does not apply to the sale or clearance items in which we already mentioned no refund nor return will not be entitled for this. Also, we cannot extend this return policy to resellers of our product.
Return or exchange procedures
Please request for return or exchange by emailing us at email@example.com within 14 days from the day order is received. You have to include the following details in the email:
- Order no:
- Contact no:
- Product to return or exchange:
- Reason for return or exchange (so that we can improve!):
Once we receive your request for return or exchange, we shall contact you within 3 business days for further instructions. To exchange item, please let us know the item you like to have in exchanged.
In most cases, you will need to bear the shipping charges for returning the item to us. However, if we send the wrong or defective items to you, we will bear all the cost of return shipping (as long as you use a standard shipping method) and we will make sure we send the correct items to you, ALL at our expense.
Once your return is received and inspected by us (usually within 72 hours of receipt), your refund will be processed and we will contact you to arrange the refund.
Just don't forget that before you ship anything back to us, please email firstname.lastname@example.org first so that we can provide you with complete return instructions.
About Baby Cot Carton Box
Our baby cot direct come from Manufacturer Export company in Malaysia. So the carton box sometime will have shipping mark. The baby cot is new and good condition. We do not accept for return because of the shipping mark. If you not agree, please don't buy.
Shipping Mark: Export customer logo,company name, address, phone etc..
Pictures shown are at close proximity, however, it may vary from the actual product.
Colour will be slightly different with the picture due to the screen of your computer, actual colour will be state.
All of our product are new and in good condition. We will check probably before sending out the products.
We are not accountable for any lost or damages of products during postage.
We do not accept refund for shipment late. Please understand that we let the courier service to ship our products, this is not under our control
Only proceed to purchase if you agree to our terms conditions stated.
We reserve the right at any time to modify or discontinue, temporarily or permanently, the Terms and Conditions (or any part thereof) with or without notice to you. The amended Terms and Conditions will be posted on the Page and shall be effective immediately upon posting.
For more info, kindly contact us via email at email@example.com
Effective 1st April 2015, all goods and services may be subjected to GST 6% upon checkout.
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