1.Delivery time will differ depending on your location.
The following delivery schedule is provided as a reference:
2.Confirmed order placed before cut off time will be delivered on the next working day, excluding weekend and public holidays.
3.Order placed after cut off time will be considered as being placed the next working day.
We are committed to providing quality products to our customers. If you are not fully satisfied with your online purchase, we will give you a refund for item(s) returned, subject to the following conditions. Beauty Colors (M) Sdn. Bhd. reserves the right to limit or deny returns/refunds. Please note that we only accept full refunds.
How to Request for Refund?
You may request refund within five (5) working days from goods received. Complete the Refund/Exchange Form and email to firstname.lastname@example.org or fax to 03-80206508. You may contact Customer Care by phone 03-80249263, Monday-Friday (excluding Public Holidays) before 4:30pm. If the goods received are not faulty, damaged and are indeed, correct items ordered, but you wish to proceed with a refund, do note that RM10 (for the collection of returned goods) will be deducted from the refund amount.
Refund (excluding delivery charges) will be applied to the debit or credit card account used for the original order. Please allow up to 14 working days (excluding Public Holidays) for your refund to post to your account.
Ensure all information required in the Refund/Exchange form is correctly and accurately completed in order for us to process your refund smoothly. Please allow at least fourteen (14) working days (excluding Public Holidays) for us to process your refund.
Return or exchange procedures
You have to include the following details in the email:
- Order no:
- Contact no:
- Product to return or exchange:
- Reason for return or exchange (so that we can improve!):
Effective 1st April 2015, all goods and services may be subjected to GST 6% upon checkout.
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