For more information on our FAQ, visit www.corvan.com.my/support/
Corvan Asia Sdn Bhd
66, Jalan SS21/62, Damansara Utama, 47400 Petaling Jaya, Selangor, Malaysia. Corvan Customer Care at 03-7728 8166
All Neato BotVac robots purchased through Corvan and its authorized outlets in Malaysia are covered with manufacturer warranty fully managed by Corvan Asia as the sole importer and supported directly by Neato Robotics Inc., US
Only Official Malaysia Version of Neato Robot Vacuum purchased through Corvan, its authorized dealer and online channels are covered with replacement parts and service by Corvan's Certified Technical Support Centre in Malaysia.
Neato Robotics Inc. and Corvan do not guarantee the authenticity of Neato Robot Vacuum sold by any other party.
Neato Robotics Inc. also do not guarantee the suitability of self-import or grey market Neato Robot Vacuum as they are not approved to be used in Malaysia.
The list of unauthorized resellers can be found at www.neatorobotics.my
In the Box
1 x Robot Vacuum
1 x HEPA Filter
1 x Hybrid Brush
1 x Spiral Blade Brush
1 x Side Brush
1 x Integrated Charge Base
1 x Power Cord
1 x Boundary Markers(6.5ft)
1 x User Guide
1 x Important Information Insert
Nett weight: 4.1Kg
Package weight: 7.4Kg
Warranty: 12 months on the main unit, 6 months on battery. Brushes, filter and adapter excluded.
14 days Return or Exchange policy
This 14 day return or exchange policy is for purchases from Corvan’s online store only! If for any reason you want to return your purchase from Corvan, you may return it within 14 days of the order date for a full refund, less shipping, payment gateway charges, handling and applicable taxes OR to exchange for item of equal value, lesser value or higher value by topping up the difference.
All we ask is that the product is:
· not used
· in the same condition you received it
· in the original box and / or packaging
However, this does not apply to items in which “no refund” or “no return” are stated.
Returns or Exchange Process
Please follow these steps to return your purchase to us:
1. Contact Corvan Customer Care at 03-7728 8166 or via email to email@example.com to request a Return or Exchange Authorization within 14 days from the day your order is MADE.
2. Please have the following available when calling Corvan Customer Care or include it in your email:
3. Once we receive your request for return or exchange, we will contact you within 5 business days for further instructions. To exchange item, please let us know the item you would like to have in exchanged.
4. Once your product return is received and inspected by us (usually within 5 working days of receipt), your refund will be processed and we will contact you to arrange for the refund.
TAKE NOTE : Please Contact Us for complete return instructions before you ship anything back to us.
Effective 1st April 2015, all goods and services may be subjected to GST 6% upon checkout.
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