Mastar has been providing a diverse range of home electric appliances for customer’s satisfaction since 1992. By introducing and upholding a common corporate identity, Mastar has the advantage of business wise recognition and identification in Malaysia.
Mastar products compliance with local and international safety standard, you will be worry free and satisfy with our Mastar product.
Mastar has developed nation wide service center at every state in Malaysia. You would able to get your warranty services or purchase genius spare part at your corner.
Don’t have time to get a present for your friend, don’t waste times and gas. We will deliver doorstep to your friends, as sending along your greeting, your love to some one that you care. You could send us your greeting card or greeting word along as we will print and attached with our goods.
|Heat & Keep warm function|
|Easy cleaning aluminum pot|
|Cook and keep warm pilot lamp|
|With steamer and steam collector|
In order to make warranty claims, please email to firstname.lastname@example.org and provide below details:
Photos or Video of faulty item
Email must be attached with Logon Invoice as proof of purchase.
Delivery costs must be covered by customer.
Merchant will cover delivery costs of replacement product to customer.
Faulty items must be delivered in their original packaging.
If you encounter parts missing or defective goods received, claim must be make within 5 days from the goods received together with all the information from above.
Set must be delivering back to us as soonest as on warranty card. Replacement set will be deliver once after defective set check by QA department.
Can I return an item after 5 days upon receipt?
Your item cannot be returned after 5 days. Passed this period, If the item is covered by a manufacturer’s warranty, for prompt assistance please contact the us directly via 07-288 6688 Ext 103 ( After Sales Service Department ) to organize the warranty claim. You can also find all the contact information and our service center via www.mastar.com.my for your product’s warranty service center.
How do I go about servicing my product?
You can directly contact or send your product to our Service Center following the webpage www.mastar.com.my ; or you can also send it to our office for warranty claim. However, we would advise you to send the product directly to its Service Center for a faster process.
How long does it take to repair my product?
If your item is within warranty duration, we will process your repair request in accordance with our service center. It takes about 30 days max depending on availability of spare parts.
If my product is within warranty duration, do I need to pay for repairs?
If your product is within warranty duration and is damaged due to manufacturer defect, you don't have to worry about the repairing cost. We will cover it. However, courier fee will be covered by the customer. If your product is damage due to commercial use, misuse or not accordance to our instruction manual the repairing and parts cost shall be born by you, while our service center will quote you before conducting repair.
If my product is out of warranty duration, do I need to pay for repairs?
If your product is out of warranty duration, you will be responsible for repairing cost.
We suggest you to repair the product at our authorized services center for better quality services and genius spare parts. However, courier fee will be covered by the customer.
Effective 1st April 2015, all goods and services may be subjected to GST 6% upon checkout.
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