About the Tote Bag
Return or exchange procedures
Please request for return or exchange by emailing us at firstname.lastname@example.org within 3 days from the day order is received. You have to include the following details in the email:
- Order no:
- Contact no:
- Product to return or exchange:
- Reason for return or exchange (with clear picture/s):
Once we receive your request for return or exchange, we shall contact you within 5-7 business days for further instructions. To exchange item, please let us know the item you like to have in exchanged.
In most cases, you will need to bear the shipping charges for returning the item to us. However, if we send the wrong or defective items to you, we will bear all the cost of return shipping (as long as you use a standard shipping method) and we will make sure we send the correct items to you, ALL at our expense.
Once your return is received and inspected by us (usually it will take within 14 days of receipt) - your exchange will be processed.
Just don't forget that before you ship anything back to us, firstly, kindly email email@example.com - so that we can provide you with complete return instructions.
Effective 1st April 2015, all goods and services may be subjected to GST 6% upon checkout.
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