Any items returned to us without consult our sales team beforehand will not be entertained.
All returned requests/enquiries must be made within 7 days after the item is received. The returned item must be in its original packaging together with its original tags and accessories, unwashed, and unaltered. Shipping fee for sending back the returned item shall be borne by customer unless it's a direct fault from our side includes:
1.We delivered the wrong item to the customer.
2.We delivered a seriously damaged item to the customer.
We’ll do our best to make sure all goods sent are in good conditions. We DO NOT entertain refund request/enquiry on criterias below, please ensure you read this through before placing any order:
If customers have given us an undelivered address or contact number and causing the parcel to be rejected, or parcel is returned due to not collected by customer, we will not be responsible on resending the parcel to customer. Customer will have to pay the additional shipping for resending the parcel.
We will inform the customer by email of any returned parcel. Parcel that is unclaimed after 7 days from the email sent will be disposed and not claimable anymore.
Note: This return policy may be updated from time to time without prior notice. Please check back often.
Effective 1st April 2015, all goods and services may be subjected to GST 6% upon checkout.
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