in 18K White Gold Plated Stainless Steel
- Packed in high-quality velvet hard-cover box
- Free gift box packaging
*KEEP YOUR RECEIPT for warranty.
7-DAY OBSERVATION PERIOD
Thank you for shopping at Kelvin Gems. You may enjoy 7 days of observation period on all our products from the date of purchase. You may exchange the purchased product if you find any product defect, but please ensure the product is in original condition and complete with original packaging. Workshops, classes, or courses are excluded from exchange.
LIFETIME WARRANTY | FREE WITH PURCHASE
90-Days International Product Warranty on all our product
•All product sold by Kelvin Gems is entitled to 90 days warranty (worldwide or local) from the date of purchase.
•We will repair your jewellery free of charge within 90 days from the original purchase date if damage was caused by shipping or due to normal wear and tear.
•We will pay all shipping cost if damage was found during this period of time.
•Upon expiry of the 90-day warranty period, we offer you the most reliable and reasonably-priced-repair service. Our Customer Service Department will provide you with an estimated cost of repairing your jewellery.
•Please contact our Customer Service Representative for a Return Authorization Number and follow our simple product repair procedure.
•Please keep your original receipt for warranty and contact us to arrange mail the product(s) to 2-03 Mezz Floor, Amoda Building, 22 Jalan Imbi 55100 Kuala Lumpur, Malaysia using registered post or courier service.
•All product returned for any reason must be accompanied with a valid Return Authorization Number or we shall deny the return.
•Subject to our investigation.
1-Year International Warranty on all our creation MADE WITH SWAROVSKI GEMS
•All product MADE WITH SWAROVSKI GEMS sold by Kelvin Gems is accompanied with International Warranty Certificate.
•For defect in workmanship material found within one year after the date of purchase from Kelvin Gems, we will repair or replace the defective part or item.
•Defects resulting from normal wear and tear, abuse, misuse, accident, negligence of attempted repairs are excluded from this warranty. Kelvin Gems is at its absolute discretion, and will access each request on a case by case basis.
Effective 1st April 2015, all goods and services may be subjected to GST 6% upon checkout.
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