T & C

How to Request for Cancellation/Exchange

1. You can request for cancellation after completing payment and if product has not been dispatched by then, cancellation request is approved and you can receive refund. 

But, in case seller has already dispatched product, cancellation request can be rejected.

2. You can request for return after obtaining product, you should send the product in question to seller. 

After seller checks if returned product is flawed, and approves your request, return is completed and payment is refunded.

3. You can request for exchange if wrong product is shipped, you should send the product in question to seller.

After seller checks if returned product is flawed, seller approves your request, and re-sends new product.

Criteria for Exchange

You can request for exchange within 14 calendar days from the DO date. But exchange request cannot be made in following cases:

1. When request due to change of mind is made after 14 calendar days following delivery date

2. When product is used, destroyed or damaged

3. When tag attached to product is removed or package of product is opened and product value is damaged

4. When sealed package is opened or packaging materials are lost

5. When too much time has passed and product value has so decreased that its re-sale is not possible

6. When exchange request is made for customized product such as hand-made shoes or accessories

7. When components of product have been used or lost

8. When buyer did not follow instructions included in product


Terms & Conditions

  1. All items are quoted in Malaysia Ringgit.
  2. All items price are non-negotiable.
  3. All items sold are not refundable.
  4. Fully refunds guarantee in case of out of stock.
  5. There colour might vary with actual items due to lighting and monitor setting.
  6. All items will be checked and will be in good condition before shipping. 
  7. We will ship out your item within 2-3 working days for ready stock.
  8. Warranty is not cover for all the selling items, unless stated.
  9. Wiltek VV point will not be given for online purchased.
  10. Please retain the receipt for exchange of goods within 14 days from the date of purchase.
  11. We reserve the right to amend our terms and conditions without prior notice when it deemed necessary.
  12. By placing an order with us, you agree to be bound by the Term Conditions above.
  13. Delivery peninsula malaysia only


Share Product

Link Embed
RM 49.00
Sold and fulfilled by:
Shipment and Delivery: Next Business Day
Ship To: Refer to T&C
Brand: GINO