Q: How much does my shipping cost?
A: The shipping cost is calculated automatically based on the location of your shipping address and the product weight /dimension.
To find out how much shipping costs, add the products that you would like to buy to your shopping cart and proceed to checkout. The shipping cost will be calculated automatically after you have entered your shipping address.
Enjoy FREE shipping if you purchase more than RM100 in ONE single purchase order. Free shipping is applicable to delivery within Malaysia including Peninsular, Sabah, Sarawak & Labuan.
Q: What courier service do you use?
A: We may send out your purchased item using Poslaju or GDex at our decision.
Q: Do you ship to my area?
A: We are currently delivering to all locations in Malaysia, including Peninsular, Sabah, Sarawak & Labuan. For international shipping, please kindly contact our sales team via firstname.lastname@example.org to arrange for a delivery.
Q: When will my order arrive?
A: Under normal circumstances, you will receive your order within 5 business days (7 business days for East Malaysia) starting from the day your payment is received by us. We will always strive to send out your purchased item quickest possible within the same day the payment is confirmed, if not, then the next day. The time needed for the delivery is depending on the distance to your shipping location and its availability.
For offline bank transfer, please allow additional 3 business days for us to process your payment.
Q: Can I track my shipping?
A: Yes, the tracking number of the courier service we use to deliver your purchased items will be included in the shipping confirmation email. We may use Poslaju or GDex courier service at our decision. You can check the shipping status via the websites provided below:
Poslaju tracking: http://www.poslaju.com.my/track-trace/
GDex tracking: http://220.127.116.11/official/etracking.php
Note: Sometimes the tracking number is not working yet because your purchased item has just been shipped. It will take some time for courier service company to update your tracking number in their system. Try to check again in 24 hours and the information should be available.
Q: What if I do not received my purchased item after a long time?
A: Please allow at least one week for the delivery process. We will always send out your purchased item immediately after your payment is confirmed, and use the fastest and most reliable courier service to send it out. However, something might have gone wrong if you still have not received your purchased item within 8 business days after you had placed your order and made your payment.
If this happens, please:
Q: Do you offer return or exchange of purchased items?
A: Yes, we offer 7 days return or exchange policy. Why? It is simply because we are so confident with our products and love to guarantee 100% customer satisfaction. If you are not fully satisfied with your purchase for ANY reasons, as long as you fulfil all our requirements, we will gladly accept return of packages within 7 days from the date you received your purchased item and issue a full refund to you. Or, you can exchange it to other products we offer with equal or lesser price. We want you to be happy shopping with us. We value your shopping experience on top of everything else, that is why we accept both return and exchange if the item does not live up to your expectation or any other reasons beyond our wildest imagination.
Q: What are the requirements to qualify for a return or exchange?
A: In order to be qualified for a return or exchange, the purchased item has to be:
You need to fulfil ALL of the above requirements to request for a return or exchange. For example, your request will not be approved if you have discarded the box or lose some of the parts.
Note that a return or exchange does not apply to the sale or clearance items in which we already mentioned no refund nor return will not be entitled. Also, we cannot extend this return policy to resellers of our products.
Q: How to request for a return or exchange?
A: Return or exchange procedures:
Once we receive your request for return or exchange, we shall contact you within 3 business days for further instructions.
Q: Who will pay for the return and exchange shipping cost?
A: In most cases, you will need to bear ALL the shipping charges for returning the item to us. However, if we send the wrong or defective items to you, it is our mistake and we will bear all the cost of return shipping (as long as you use a standard shipping method) and we will make sure we send the correct items to you, all at our expense.
If you have any other questions, please contact us at:
Tel: +604-226 4973
Mobile: +017-476 9021
Effective 1st April 2015, all goods and services may be subjected to GST 6% upon checkout.
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