You can request for return/exchange within 7 calendar days following delivery date. But return/exchange request cannot be made in following cases:
When request due to change of mind is made after 7 calendar days following delivery date
When product is used, destroyed or damaged
When tag attached to product is removed or package of product is opened and product value is damaged
When sealed package is opened or packaging materials are lost
When too much time has passed and product value has so decreased that its re-sale is not possible
When return/exchange request is made for customized product such as hand-made shoes or accessories
When components of product (including free gift) have been used or lost
When buyer did not follow instructions included in product
Effective 1st April 2015, all goods and services may be subjected to GST 6% upon checkout.
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