A note on non-genuine consumables
Brother has the most responsive customer warranty offer in the market. Part of our commitment to you, is to provide exceptional service and unrivalled warranty support. We do this by offering a 3 years on-site warranty if you use genuine Brother consumables.
We at Brother are aware of some compatible and refill companies suggesting that your Brother warranty is preserved, even if you should use non-genuine Brother inks and toners.
This misrepresents the situation – the use of non-genuine consumables will affect a warranty claim for any of the direct printing functions of your printer. We are not able to guarantee the performance of other people’s products, or the damage they might cause, if used in our machines.
In the event you chose to use compatible or refilled products in your Brother machine, your eligibility to participate in our 3 year onsite warranty promise becomes void. While your warranty would reduce to a standard 12 months Return To Base warranty, even this would not apply if the presenting fault is attributable to the non-genuine consumable you used.
A safe way to ensure that you are buying genuine Brother consumables, is to look for the Brother logo on the packaging. If the product does not have our logo, it is not genuine and may void any warranty claim. If in doubt, you can contact our NZ Helpdesk Team on 0800 329 111
Avoid future hassles and cost by ensuring you use genuine Brother consumables – you’ll also have Brother’s 7 day Kiwi helpdesk and nationwide technical support team at your side.
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