You may cancel the order before the seller send item. In case the seller has sent the item,you may contact seller and request for return & refund (Shipping fees buyer pay).
In general, the amount will be refunded by the same payment that was used to make payment.
The return cost and/or indemnity may be charged to you after you return the item.
The refund may not be accepted in the following cases:
1)The item has been damaged by customer's fault. ( except for only package opend)
2)The item's value has been remarkably decreased due to the customer's usage/consumption.
3)The item's value has been remarkably decreased due to the time-sensitive sale.
4)The item has been customized for specific buyer.
The items and their contents on logon.my are put there by individual sellers.
11street only provides trading platform and system to facilitate transactions,and is not responsible for listed items and their contents.
Import restrictions of individual country is applicable for all Internet purchases.
Buyer are therefore responsible to ensure that the product can be lawfully imported to the destination country before placing any orders.
The recipient of an international shipment shall bear all relevant charges incurred for international shipping,unless otherwise specified.
These will include but not be limited to the following : shipping fees, import and customs duties. The amount payable may vary based on the product and item price, For further enquiries, please contact us.
Effective 1st April 2015, all goods and services may be subjected to GST 6% upon checkout.
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