Both credit card and debit card with MasterCard / VISA brand logo are accepted.
In general you should be receiving your stock within 14 working days after confirmed payment.
We will contact you if the delivery requires more than 14 working days.
Return / Exchange Policy:
Our principle is to ensure you enjoy shopping with us with trust & well taken care.
If you are NOT satisfied with your purchase for the following reasons, i.e.
We will gladly accept returns of packages within 30 days from the order date and arrange for a full refund or exchange of goods.
Kindly ensure that the product to be returned is
Return / Exchange procedures
Please request for return or exchange by e-mailing us at firstname.lastname@example.org as soon as possible once the order is received. Please include the following details in the email:
Once we received your request for return or exchange, we shall contact you within 3 working days for further advice. To exchange an item, please let us know the next item you would like to have in the e-mail so that we can process it sooner.
Generally you will need to bear the shipping charges for returning the item to us.
However, if we sent the wrong or defective item(s) to you, we shall bear all the cost of return shipping (as long as you use a standard shipping method) and make sure we send the next correct item(s) to you, ALL at our expense.
Once your return item(s) is / are received and inspected by us (within 3 working days of receipt), your refund will be processed and we shall contact you for further arrangement.
Thank you very much for your support.
(Note: Please feel free to make any books-related enquiries by e-mailing to us at email@example.com We shall do our best to provide advice / suggestions based on our available resources)
（注：一切有关书本资讯或您对我们的产品有任何的疑问，欢迎您以电邮的方式联系我们。 电邮地址：firstname.lastname@example.org。 我们将竭尽所能提供咨询及建议）
Effective 1st April 2015, all goods and services may be subjected to GST 6% upon checkout.
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